Contact

One address, for everything: help@jwlabs.ai. It is a real mailbox rather than a form, and what you send reaches the people who build the software.

Support for 4a, a bug report, a security finding, a podcast you would like added or removed, a question about privacy, or work you would like us to build — all of it goes to the same place.

What to expect

Every message is read, and the answer comes from somebody who can change the code rather than from a script. If a question needs a decision before it can be answered properly, you get an acknowledgement rather than silence.

Email is the channel. There is nothing between you and the answer — no phone tree, no chat widget, no ticket number.

Writing about a problem in 4a

The single most useful thing you can send is what you were doing and what happened instead of what you expected. After that:

• Which episode, if it was one particular episode.
• Which browser, and which device. The web app is the only released build.
• For anything to do with audio: attach the playback diagnostics. Open the drawer in the app, choose Playback diagnostics, copy the text and paste it into the email. It records how long each load took, where playback stopped, and any control press that did not take effect. It contains no audio, no URLs and no account identifier. It exists because two playback faults were once reported from a car with no measurements attached, and there was nothing to diagnose them with.

The 4a support page is the fuller version of this, and the questions page answers what people actually ask — including how to delete your data, which is a button in the app, and emailing us will not make it happen faster or more completely.

Writing about engineering work

If you have software you want built, say what it has to do and who it is for. A paragraph is plenty for a first email, and you will get a real answer from someone who read it — including a straight "this is not for us, and here is why" if that is the answer. What we build and how working with us goes.

Writing about a podcast

If you host a show and want it added, removed, or described differently, there is a page for you. Removal requests need no reason and no lawyer; the answer is yes.

Writing about a security problem

Same address, with security in the subject line. The security page says what to include, what is in and out of scope, and what we can and cannot promise.

Writing about accessibility

If something on this site or in 4a is unusable with assistive technology, that report is worth more to us than most feature requests. What has and has not been tested.

Writing about privacy or data

Send it to the same address. 4a's privacy policy is exact about what the app stores, what it transmits and which hosts a device contacts, and §7 describes the in-app deletion control and the three things no deletion can reach. If that control reports that it could not finish, that is worth an email.

What 4a knows about you is the same thing in plain language, in about three minutes.

This website's own privacy notice is here. It is short, because the site sets no cookie, runs no script and has no analytics.

Writing about longlive

longlive has its own site at longlivets.com, and anything specific to it — including a correction to something on its timeline — belongs there. Company-level correspondence about it can come to the address above.

Legal and business correspondence

The same address reaches JW Labs LLC, a California limited liability company. Our terms of use name the company and this address as the point of contact for notices.